Can’t shutdown, log off, restart computer

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I got a ticket for a computer that had active desktop message and couldn’t recover the desktop. When I redid the profile I noticed the user couldn’t shutdown, log off, or restart the computer. In the event viewer I got an Event ID of 1073 which is The attempt to “action” “machine name” failed. I reprepped the computer changed the hard drive, and power supply. The second reprep the last application was internet explorer 7 after that I couldn’t log off, restart or shutdown.

When I got done with the third reprep I left out Internet Explorer 7 and I could log off with my profile and the users profile. I am not sure what is with Internet Explorer 7 on this computer. I am just writing to see if this has ever happened to anyone else and what fixed it for you.

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