Can’t shutdown, log off, restart computer

I got a ticket for a computer that had active desktop message and couldn’t recover the desktop. When I redid the profile I noticed the user couldn’t shutdown, log off, or restart the computer. In the event viewer I got an Event ID of 1073 which is The attempt to “action” “machine name” failed. I reprepped the computer changed the hard drive, and power supply. The second reprep the last application was internet explorer 7 after that I couldn’t log off, restart or shutdown.

When I got done with the third reprep I left out Internet Explorer 7 and I could log off with my profile and the users profile. I am not sure what is with Internet Explorer 7 on this computer. I am just writing to see if this has ever happened to anyone else and what fixed it for you.

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October 3, 2008 | Filed Under General

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2 Responses to “Can’t shutdown, log off, restart computer”

  1. LobomaxNo Gravatar on March 16th, 2010 9:27 pm

    yes, we are having same issue either after installing IE7 or IE8

    haven’t got a solution yet.

    Have you??
    thanks

  2. LobomaxNo Gravatar on March 21st, 2010 6:04 pm

    found issue!!!
    there are some services that are set (ticked) to interact with the desktop.
    deselect this option and all is back to normal

    regards
    Lobomax

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