On Call and Work

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II haven’t been called in for anything. It is mid week so I thought it would be good time to do an on call post and work post all bundled into one post. At work we are trying something new where the on call person is the triage person where they will field the calls where they will work on calls that can be done remotely or at the desk and prioritize the other tickets that can’t be done at the desk. This is the 2nd week of doing it. I think it is good because it gets you talking on the phone with the users, asking questions, really doing something different then just running tickets. What I mean by running tickets is picking the ticket out of the queue and then going to do the ticket. It is help desk for our group. In life you need experience talking on the phone and communicate with the end user face to face. Talking on the phone to the end user and communicating face to face is all ways good to have practice with. This is good experience for an IT person and I am glade we are doing it.

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February 4, 2009 | Filed Under Job, On Call