On Call Day 1

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I don’t have to do PC refresh this week. I ended getting a call yesterday around 8:45 PM that a server was malfunctioning and word reboot in a continues loop. I ended up calling my supervisor. It might be good or might be bad. I was going to ask him if he has a number to IBM support. He asked what server it was. I told him and he said I should call the project manager of the project, and that these servers are not in production and they are just in testing phase for one department. I called the project manager he said it was OK to shutdown the server and wait for tomorrow to look at it.

I don’t know if I should have went in to work last night or not. I think I shot the gun and went over there to fast. I heard server is down. I thought it might have been a critical server. I need to ask questions first and then act on the information that I get. I acted on the server is down. It is a new server also and it has been in place for 6 months. Thats saying a lot about the server.

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August 19, 2008 | Filed Under On Call