Interesting Ticket Yesterday

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Have you received a ticket like “I need word and excel spreadsheet onto my computer. Thanks”.

On our computers we have Microsoft Office on every computer that we install at my company.

The users still don’t know how to access application by going to start menu, then All Programs to find the applications that they need like Microsoft Office applications.

For this user I had him right click on the shortcuts and pin it to the start menu. If the applications are not on the desktop they don’t know where the application is located. In this age of computers you would think users would know how to use the start menu on a Windows Computer. I know I am here to help them to use the computer but damn. It is like clamps turning on your skin because you think it is such an easy thing to know how to do.

I think when we hire new people they need to go a to mandatory computer class. I don’t care if you think you know about computers it should just be mandatory. We have said this before in our meetings during, but they need to do it at employee orientation they should this class.

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