The Computer Technicians and The Users

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As a computer technician you don’t want to make the users feel stupid, but a lot of the things that they do is their fault. They are going to resist change and it can be a battle but as the technician you need to work your way through it. I also think they don’t want to learn anything new just doing stuff to get them by through their job. That can also be challenge. You do get the repeat tickets.

The users will abuse the equipment. We have been to the same floor multiple times for the same copier. They are going to be careless sometimes. You get poruing coffee in the laptop or computer. This is just some things that I have seen in my 3 years working around computers and users. I will post more things later when I get back from work.

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April 6, 2010 | Filed Under Technology

3 Comments

Comments

3 Responses to “The Computer Technicians and The Users”

paul | entertainment tonight on April 8th, 2010 3:26 am

This is what you have to face once that you decide to work for others.
.-= paul | entertainment tonight´s last blog ..Jessica Simpsons on Marie Claire May 2010 =-.
Christie on April 8th, 2010 7:56 am

Back when I did PC support, I got a call from a user at a remote office who said his external modem wouldn’t work (this was back in the day, huh). I kept asking him to reseat the phone cable, etc., and he said it still didn’t work. I finally drove 100 miles to help him, bringing a new modem, etc., with me. Found out he had a phone line going from computer to modem – but then nothing to connect the modem to the WALL. I resisted the urge to say you have GOT to be kidding – just plugged him in and considered it an easy morning.
.-= Christie´s last blog ..Top issues for introverted students! =-.
IT support NYC on August 20th, 2011 4:36 pm

its really important to the technicians to understand the customers even though sometimes they are so demanding.
IT support NYC´s last [type] ..New York Computer Networking